Privacy Policy

This Privacy Policy explains how Daily Pets collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It informs you of:

• the purposes for which the personal data we collect will be used in connection with your use of this website (the "Website") or your purchase of products sold on this Website (the "Products");
• to whom your personal data may be transferred; and
• to whom you can address requests for access to or correction of data.

We may revise this Privacy Policy by updating this page. Please check this page from time to time to stay informed of any changes we make.

1. Data Controller

1.1 Daily Pets ("we", "us", "our") is the Data Controller responsible for your personal data.

2. Data Subjects

This Privacy Policy applies to the personal data of ("you" or "your"):

(a) Visitors: people who visit our website;

(b) Users: people who purchase, request, or receive products;

(c) Contacts: people who contact us via our website, by email, or by other means.

3. What We Collect

3.1 We may collect, store, process, transfer, and use the following types of personal data:

(a) From Visitors:

• IP address or other unique device identifiers.*

(b) From Users:

• username;
• account password;
• full name;*
• email address;*
• billing address;*
• shipping address;
• payment details;*
• phone number.

(c) From Contacts:

• full name;*
• email address;*
• any other personal data you provide to us.

*Indicates mandatory personal data.

3.2 If you do not provide the mandatory personal data, we may not be able to grant you access to our website, deliver our products to you, or respond to your communications.

4. Purpose and Use

4.1 We may collect, store, process, transfer, and use your personal data for the following purposes:

(a) to provide you with our products, for example:

• i. to manage and fulfil your orders;
• ii. if you choose to open an account on our website, to create and manage your registered account with us;
• iii. to process and facilitate the billing and payment of your orders;

(b) to monitor and analyse the use of our website and compile aggregated statistics on usage;

(c) to personalise your experience on our website, including by identifying your preferences and behaviour to better meet your individual needs;

(d) to improve our website and products based on information and feedback we receive from you and our analysis of your use and purchases of products;

(e) for research and development, including testing, research, analysis, and product development assistance (including machine learning);

(f) for customer service, to help us respond more effectively to your service requests, collect feedback, and address support needs;

(g) for non-marketing communications relating to your orders, such as order confirmations and shipping notifications;

(h) for technical and project management purposes;

(i) to help ensure the security, safety, and integrity of personal data collected through our website;

(j) to prevent fraud;

(k) in connection with legal proceedings or at the request of regulators, government authorities, and official investigations;

(l) for direct marketing purposes, but only if we obtain your consent (see Section 7 below); and

(m) for other purposes directly related to the foregoing.

4.2 The personal data we collect may not be used for other purposes, unless:

(a) you have expressly consented to such use for other relevant purposes;

(b) the purpose is directly related to the purpose for which the personal data was collected; or

(c) we are permitted to use personal data for other purposes under exceptions or in accordance with applicable laws and regulations.

5. Recipients of Personal Data

5.1 We may transfer your personal data to the following entities:

(a) our employees and officers;

(b) our subsidiaries and their employees and officers;

(c) Shopify Inc., an IT service provider we engage to manage and maintain the Website and process your orders, and its affiliates;

(d) PayPal Holdings Inc. and its affiliates, and other payment processing companies we may engage to manage payment processes on our behalf;

(e) suppliers of our products ("Suppliers") to enable the delivery of the Products;

(f) other service providers and data processors we engage, such as:

• i. administrative service providers;
• ii. IT and software service providers;
• iii. data analytics service providers;
• iv. data entry and processing service providers;
• v. cloud service providers; and
• vi. credit assessment agencies;

(g) our insurers and bankers;

(h) our professional legal, financial, and accounting advisers;

(i) other companies, organisations, or individuals if required by law, regulation, legal proceedings, government requests, or for security purposes. This includes sharing your personal data with other companies, organisations, or individuals for fraud prevention and detection; and

(j) other companies, organisations, or individuals in connection with negotiations regarding a merger, sale of company assets, consolidation, restructuring, financing, or acquisition of our company or part thereof.

5.2 When you make payments to us via payment processors, you enter into a direct agreement with the payment processor and are subject to their terms of use and privacy policy. You should review the privacy policy of the payment processor and, where applicable, provide your consent.

5.3 When we transfer your personal data to third parties, we safeguard their confidentiality by including confidentiality clauses or other contractual clauses in the agreements we conclude with the third parties with whom we share your personal data.

5.4 We may share your personal data with persons other than those described in Section 5.1 above, provided that we inform you in advance and obtain your consent.

6. Cookies

6.1 Our Cookie Policy is part of this Privacy Policy through which you access and use our website. For more details, please refer to the Cookie Policy.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you;
• Right to rectification — to request correction of inaccurate or incomplete data;
• Right to erasure — to request deletion of your personal data ("right to be forgotten");
• Right to restrict processing — to limit how we use your data;
• Right to data portability — to receive your data in a structured, machine-readable format;
• Right to object — to object to processing, including for direct marketing purposes;
• Right to withdraw consent — where processing is based on your consent.

To exercise any of these rights, please contact us at info@daily-pets.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your personal data in accordance with the law.

Contact Details

Company name: Daily Pets
Registration number: 874583
Address: 168 Riverdale Rd, London SE18 1PB, UK
Email: info@dailypets-shop.com
Phone:+44 7458 107414

Opening Hours

Monday to Friday: 09:00 – 19:00 Saturday: 10:00 – 17:00 Closed on Sundays and public holidays.