Terms and Conditions

Terms and Conditions

Article 1 – Definitions

The following definitions apply to these terms:

  • Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
  • Consumer: the natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur;
  • Day: calendar day;
  • Long-term transaction: a distance contract relating to a series of products and/or services, where the delivery and/or purchase obligation extends over a certain period of time;
  • Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows for future reference and unaltered reproduction of the stored information;
  • Right of withdrawal: the consumer's option to dissolve the distance contract within the cooling-off period;
  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
  • Distance contract: a contract whereby, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the contract;
  • Distance communication technology: a means that can be used to conclude a contract without the consumer and the entrepreneur being in the same room at the same time;
  • General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

Company name: Daily Pets
Registration number: 874583
Address: 168 Riverdale Rd, London SE18 1PB, UK
Email: info@dailypets-shop.com
Phone: +447458107414

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur as well as to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be consulted at the entrepreneur's premises and that they will be sent free of charge as soon as possible at the consumer's request.

If the distance contract is concluded electronically, then notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available electronically to the consumer in such a way that they can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise at the consumer's request.

If, in addition to these general terms and conditions, specific product or service terms also apply, the second and third paragraphs apply by analogy, and in the event of conflicting terms, the consumer may always rely on the most favorable applicable provision.

If one or more provisions of these general terms and conditions are at any time wholly or partially null and void or voidable, the rest of the contract and these general terms and conditions remain in force, and the relevant provision will be immediately replaced by mutual agreement with a provision as close as possible to the original.

Situations not regulated in these general terms and conditions must be assessed "in the spirit" of these general terms and conditions.

Any uncertainties about the interpretation or content of one or more provisions of our general terms and conditions must be interpreted "in the spirit" of these general terms and conditions.

Article 4 – The offer

If an offer has a limited validity period or is subject to conditions, this will be expressly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a faithful representation of the products and/or services offered. Errors or obvious mistakes in the offer do not bind the entrepreneur.

All images and specifications in the offer are indicative and cannot give rise to compensation or dissolution of the contract.

Product images are a faithful representation of the products offered. The entrepreneur cannot guarantee that the colors displayed exactly match the actual colors of the products.

Every offer contains information so that it is clear to the consumer what rights and obligations are attached to acceptance of the offer. This includes in particular:

  • the price, excluding clearance fees and excluding import VAT. These additional costs are for the account and risk of the customer. The postal and/or courier service will apply the special regime reserved for postal and courier services with regard to imports. This regime applies if the goods are imported into the destination country within the EU, which is also the case here. The postal and/or courier service collects the VAT (whether or not together with the clearance fees charged) from the recipient of the goods;
  • any shipping costs;
  • the manner in which the contract is concluded and the actions required for this;
  • whether or not the right of withdrawal applies;
  • the method of payment, delivery, and execution of the contract;
  • the period for accepting the offer, or the period during which the entrepreneur guarantees the price;
  • the level of the tariff for distance communication if the costs of using the distance communication technology are calculated on a basis other than the regular basic rate for the communication medium used;
  • whether the contract is archived after conclusion and, if so, how the consumer can consult it;
  • the manner in which the consumer, before concluding the contract, can check and, if desired, correct the data provided by them in the context of the contract;
  • any other languages in which, in addition to English, the contract can be concluded;
  • the codes of conduct to which the entrepreneur has subjected themselves and the manner in which the consumer can electronically consult these codes of conduct; and
  • the minimum duration of the distance contract in the case of a long-term transaction.
  • Optional: available sizes, colors, types of materials.

Article 5 – The contract

The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and complies with the conditions set.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the contract.

If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur may — within the legal framework — investigate whether the consumer is able to meet their payment obligations, as well as all facts and factors important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the contract, they have the right to refuse an order or application with reasons or to attach special conditions to the execution.

The entrepreneur will provide the consumer with the following information together with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

  • the visiting address of the entrepreneur's office where the consumer can submit complaints;
  • the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  • information about guarantees and existing after-sales service;
  • the information included in Article 4, paragraph 3 of these terms, unless the entrepreneur has already provided this information to the consumer before the execution of the contract;
  • the conditions for dissolving the contract if the contract has a duration of more than one year or is concluded for an indefinite period.

In the case of a contract of fixed duration, the provision of the previous paragraph only applies to the first delivery.

Every contract is concluded under the suspensive condition of sufficient availability of the products concerned.

Article 6 – Right of withdrawal

When purchasing products, the consumer has the option to dissolve the contract within 30 days without giving any reason. This cooling-off period begins the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to determine whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product, together with all accessories supplied and — if reasonably possible — in its original condition and packaging, to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they are obliged to notify the entrepreneur within 30 days of receipt of the product. The consumer must do this by means of a written notice/email to info@daily-pets.com. After the consumer has indicated that they wish to exercise their right of withdrawal, they must return the product within 14 days. The consumer must prove that the goods delivered have been returned in time, for example by means of a proof of shipment.

If the customer has not indicated that they wish to exercise their right of withdrawal after the expiry of the periods mentioned in paragraphs 2 and 3, or has not returned the product to the entrepreneur, the purchase is final.

Article 7 – Costs of withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the products are for the consumer's account.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the cancellation. This is subject to the condition that the product has already been returned to the online retailer, or that conclusive proof of complete return can be provided.

Article 8 – Exclusion of the right of withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products:

  • that have been manufactured by the entrepreneur in accordance with the consumer's specifications;
  • that are clearly of a personal nature;
  • that by their nature cannot be returned;
  • that are perishable or can quickly become outdated;
  • whose price is subject to fluctuations on the financial market over which the entrepreneur has no influence;
  • for individual newspapers and magazines;
  • for audio and video recordings and computer software where the consumer has broken the seal;
  • for hygiene products where the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

  • relating to accommodation, transport, catering, or leisure activities to be performed on a specific date or during a specific period;
  • the delivery of which has commenced with the express consent of the consumer before the expiry of the cooling-off period;
  • relating to bets and lotteries.

Article 9 – The price

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in the VAT rate.

Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices, the prices of which are subject to fluctuations on the financial market over which the entrepreneur has no influence. This responsibility for fluctuations and the fact that the prices stated are guide prices is stated in the offer.

Price increases within 3 months of the conclusion of the contract are only permitted if they are the result of regulations or statutory provisions.

Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and:

  • they are the result of regulations or statutory provisions; or
  • the consumer has the right to terminate the contract from the day on which the price increase takes effect.

In accordance with Article 5, paragraph 1, of the Dutch Turnover Tax Act 1968, delivery takes place in the country of departure of the transport. In this case, this delivery takes place outside the EU. Subsequently, the postal or courier service will collect the import VAT or clearance fees from the customer. No VAT will therefore be charged by the entrepreneur.

All prices are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors. In the event of printing and typing errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and the statutory provisions in force on the date of the conclusion of the contract and/or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

A guarantee provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims that the consumer may assert against the entrepreneur on the basis of the contract.

Any defect or incorrectly delivered product must be reported in writing to the entrepreneur within 14 days of delivery. The products must be returned in their original packaging and in new condition.

The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the final suitability of the products for each individual application by the consumer, nor for any advice on the use or application of the products.

The warranty does not apply if:

  • The consumer has repaired and/or modified the delivered products themselves, or has had them repaired and/or modified by third parties;
  • The delivered products have been exposed to abnormal conditions or have been treated negligently, or have been treated contrary to the entrepreneur's instructions and/or those on the packaging;
  • The defect is wholly or partly the result of regulations that the government has imposed or will impose with regard to the nature or quality of the materials used.

Article 11 – Delivery and execution

The entrepreneur will exercise the greatest possible care in receiving and executing product orders.

The place of delivery is the address that the consumer has provided to the company.

In view of what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders as quickly as possible, but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed or if an order cannot be executed or can only be partially executed, the consumer will be informed of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the contract free of charge and is entitled to any compensation.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than within 14 days of dissolution.

If delivery of an ordered product proves impossible, the entrepreneur will make every effort to make a replacement item available. At the latest upon delivery, it will be clearly and comprehensibly stated that a replacement item will be delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipments are for the entrepreneur's account.

The risk of damage and/or loss of the products rests with the entrepreneur until the moment of delivery to the consumer or to a representative previously designated and made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 – Duration of the work: duration, cancellation, and renewal

Termination

The consumer may terminate at any time a contract concluded for an indefinite period that relates to the regular delivery of products (including electricity) or services, observing the agreed cancellation rules and a notice period of no more than one month.

The consumer may terminate a fixed-term contract relating to the regular delivery of products (including electricity) or services at any time up to the end of the fixed term, observing the agreed cancellation rules and a notice period of no more than one month.

The consumer may terminate the contracts referred to in the previous paragraphs:

  • cancel at any time and not be limited to cancellation at a specific time or within a specific period;
  • cancel at least in the same way as they were entered into by him;
  • always cancel with the same notice period as that agreed by the entrepreneur for himself.

Renewal

A fixed-term contract relating to the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a fixed term.

Notwithstanding the previous paragraph, a fixed-term contract relating to the regular delivery of daily and weekly news and magazines may be tacitly extended for a fixed term of no more than three months; if the consumer refuses to accept this extended contract, they may terminate the extension with a maximum notice period of one month.

A fixed-term contract relating to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer can cancel at any time with a maximum notice period of one month and a maximum notice period of three months if the contract relates to the regular, but less than once a month, delivery of daily and weekly newspapers, news, and magazines.

A fixed-term contract for the regular delivery of daily and weekly newspapers, news, and magazines for introductory purposes (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration

If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a maximum notice period of one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days of the start of the cooling-off period referred to in Article 6, paragraph 1. In the case of a service contract, this period starts after the consumer has received the confirmation of the contract.

The consumer is obliged to immediately report any inaccuracies in the payment details provided or stated to the entrepreneur.

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs notified to the consumer in advance.

Article 14 – Complaints procedure

Complaints about the execution of the contract must be reported in full and clearly to the entrepreneur within 7 days of the consumer discovering the defects, by emailing info@daily-pets.com.

Complaints submitted to the entrepreneur will be answered within 14 days of receipt. If a complaint requires a longer processing time, the entrepreneur will send an acknowledgment of receipt within 14 days, indicating when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is submitted to the dispute resolution procedure.

A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be well-founded by the entrepreneur, they will, at their discretion, either replace or repair the products delivered free of charge.

Article 15 – Disputes

Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. This also applies if the consumer lives abroad.

Article 16 – CESOP

Due to the measures introduced and strengthened in 2024 regarding the "Amendment of the Turnover Tax Act of 1968 (implementation of the law on the directive concerning payment service providers)" and thus the implementation of the Central Electronic System of Payment information (CESOP), payment service providers may register data in the European CESOP system.

Company name: Daily Pets
Registration number: 874583
Address: 168 Riverdale Rd, London SE18 1PB, UK
Email: info@dailypets-shop.com
Phone: +447458107414

Customer Support

Email: info@dailypets-shop.com

Opening hours: Monday to Friday: 09:00 – 19:00 Saturday: 10:00 – 17:00 
Closed on Sundays and public holidays.